Excellent engineering and technical support is provided directly by our team of engineering and programming experts, which assures the highest possible level of support and fosters a very close relationship with our user communities. Our vast user communities will recognize that many of the new features and capabilities of our range of products were based on their suggestions and comments.
If you are experiencing difficulties in using any
of our products, please check the following before
contacting MWH Soft Support Staff:
- After first installing your new MWH Soft product,
as a precaution, reboot your computer. This
will ensure that your operating system correctly
recognises the files that you have just installed.
- When installing any of MWH Soft's products,
you were asked to specify the location of temporary
projects. By default, this is C:\TEMP\, however
it can be anything that you specified during
setup. Check that you have sufficient hard disk
storage (in this case on the C: drive). If there
is insufficient room on the specified computer
drive, you may not be able to operate your MWH
Soft product correctly.
- H2ONET: Before installing H2ONET,
make sure that you have run AutoCAD at least
once. If you have not done this, H2ONET
cannot set itself up properly, as it requires
at least one profile to "attach" itself
to AutoCAD.
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